After Sales Service

Product problems

"My product has a problem! What can I do?" Luckystar undertakes the strictest Quality Control. If, unfortunately, the product you bought seems to have a problem, please feel free to contact us, we’ll see how we can help you.

 

Product warranty

All our products come with a 12 month warranty. This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, or replace the item with an equivalent item that you accept.

 

Instructions for returning faulty goods

What can I do if the products I got from Luckystar has a problem? Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.

 

OEM/ODM Service

 

I want to put my logo on products/ package

Luckystar offers flexible service to make customized product. You can have your logo and package at a lower cost and lower MOQ. Our OEM/ODM department will produce the products exactly as you required.